Warranty Policy

At Austin’s Furniture Outlet, we stand behind the quality of the products we sell. Every item we offer includes a manufacturer’s warranty, and we also provide the option to purchase extended protection for additional peace of mind.

Manufacturer Warranties

All furniture and mattresses sold by Austin’s Furniture Outlet come with some form of manufacturer’s warranty. Because we work with a variety of trusted vendors, warranty coverage can vary depending on the specific product and brand.

Manufacturer warranties may cover things such as:

• Structural defects
• Frame or spring issues
• Manufacturing defects in materials or workmanship

Warranty length and coverage details are determined by the manufacturer. We are happy to help you understand the warranty for any specific item before or after your purchase.

Optional 5-Year Protection Plan

For added protection, we offer the option to purchase a 5-Year Extended Warranty on many of our products. This plan is designed to help protect your furniture from unexpected issues that may occur during normal household use.

Depending on the plan, coverage may include:

• Accidental stains
• Rips, tears, or burns
• Mechanical or structural failures
• Other covered damage from everyday use

The extended warranty is optional and must be purchased at the time of sale (or within the allowed enrollment period, if applicable).

How to Request Warranty Service

If you experience an issue with your furniture or mattress that you believe may be covered under warranty, please contact us as soon as possible. Our team will guide you through the next steps and help coordinate service with the manufacturer or protection plan provider.

We may request:

• Photos of the issue
• A copy of your receipt or proof of purchase
• A brief description of the problem

Prompt reporting helps us resolve issues faster and ensures the best possible outcome.

Questions About Warranty Coverage?

We want you to feel confident in your purchase. If you have questions about warranty coverage, protection plans, or eligibility, please reach out to our team.